Purchase Protection is for buyers: people who buy items on Light Leak and complete payment in the app. It is how we stand behind your purchase when something goes wrong in a covered scenario — you do not pay an extra fee for this coverage on eligible purchases.

What buyers get when a claim is approved:

• Money back — a full refund of the item price and shipping you paid for that purchase (no separate protection cap on covered claims).
• Covered problems — non-delivery, item not as described (material mismatch), or damage in transit (with required evidence where stated below).
• Returns when required — for not-as-described and damage claims, we provide a prepaid return label; your refund is released after the seller confirms receipt.

Eligibility: Protection applies to eligible purchases only — for example, it requires checkout and payment on Light Leak, tracked shipping for covered shipment claims (not local pickup), and filing within the protection window. See What's not covered and Protection window.

When you sell on Light Leak, eligible purchases are still covered by the same Purchase Protection program — but you are not charged an additional fee for it. Light Leak funds approved buyer refunds from our marketplace fee; your agreed seller share (93% of the sale price) is not reduced by a separate “protection” line item. See How protection is funded.

What sellers can rely on:

• Claims are limited to the policy— buyer's remorse, subjective expectations, and off-platform payments are out of scope. “Not as described” requires a material mismatch with the listing; minor issues that weren't represented may not qualify.
• Review before outcomes — we aim to review protection claims within 3 business days, using the evidence submitted (photos, tracking, messages). Outcomes follow this policy and what the record shows.
• Returns when required — for covered not-as-described or damage claims, we issue a prepaid return label to the buyer. Refunds to the buyer complete after you confirm you received the return, so legitimate returns are handled through a clear, documented flow.
• Tracking protects everyone — for shipped purchases, use tracked shipping and add tracking on the sale in Light Leak. It helps show delivery status and is required for protection on shipped purchases (see exclusions for local pickup).

Manage your sales, tracking, and buyer messages from Sales. If a buyer opens a claim, respond promptly in Messages with accurate information so we can review fairly.

Purchase Protection is for buyers: people who buy items on Light Leak and complete payment in the app. It is how we stand behind your purchase when something goes wrong in a covered scenario — you do not pay an extra fee for this coverage on eligible purchases.

What buyers get when a claim is approved:

• Money back — a full refund of the item price and shipping you paid for that purchase (no separate protection cap on covered claims).
• Covered problems — non-delivery, item not as described (material mismatch), or damage in transit (with required evidence where stated below).
• Returns when required — for not-as-described and damage claims, we provide a prepaid return label; your refund is released after the seller confirms receipt.

Eligibility: Protection applies to eligible purchases only — for example, it requires checkout and payment on Light Leak, tracked shipping for covered shipment claims (not local pickup), and filing within the protection window. See What's not covered and Protection window.

When you sell on Light Leak, eligible purchases are still covered by the same Purchase Protection program — but you are not charged an additional fee for it. Light Leak funds approved buyer refunds from our marketplace fee; your agreed seller share (93% of the sale price) is not reduced by a separate “protection” line item. See How protection is funded.

What sellers can rely on:

• Claims are limited to the policy— buyer's remorse, subjective expectations, and off-platform payments are out of scope. “Not as described” requires a material mismatch with the listing; minor issues that weren't represented may not qualify.
• Review before outcomes — we aim to review protection claims within 3 business days, using the evidence submitted (photos, tracking, messages). Outcomes follow this policy and what the record shows.
• Returns when required — for covered not-as-described or damage claims, we issue a prepaid return label to the buyer. Refunds to the buyer complete after you confirm you received the return, so legitimate returns are handled through a clear, documented flow.
• Tracking protects everyone — for shipped purchases, use tracked shipping and add tracking on the sale in Light Leak. It helps show delivery status and is required for protection on shipped purchases (see exclusions for local pickup).

Manage your sales, tracking, and buyer messages from Sales. If a buyer opens a claim, respond promptly in Messages with accurate information so we can review fairly.